How To Deactivate TM SIM Card in 2026

TM (Touch Mobile) is one of the popular prepaid mobile networks in the Philippines, providing affordable mobile services to millions of users. However, there comes a time when you need to cancel or deactivate TM SIM card, whether you’re switching to a new number, lost / stolen your phone, terminating a subscription, or no longer need the service. 

You can easily deactivate your SIM using two different methods: online by visiting the NTC official website or through customer service (Via Call or In-Store). 

Scroll down for a step-by-step guide on both these methods!

Deactivation MethodsCustomer Service (Via call or in-store), Online Deactivation (Using NTC website)
Cost Free 
Required DocumentsValid ID, TM SIM / Registered Mobile Number
Timeframe Instant Within 24 Hours

Methods To Deactivate TM SIM Card

There are two main ways to deactivate your TM SIM card:

  1. Customer Service (via call or in-store)
  2. Online Deactivation (Using NTC website)

Deactivating TM SIM Card Through Customer Service

One of the easiest ways to deactivate your TM SIM card is by contacting customer service. Here’s how you can do it:

Call TM’s Hotline

  • Dial *8888 or 808 from your TM phone to reach TM customer service.
  • If you’re using a different network, dial (02) 898-1212.
  • A representative will assist you in deactivating your SIM card. Make sure to provide the necessary information, such as:
  • Your TM phone number
  • The reason for deactivation
  • A valid ID (if required)

Once your request is processed, your TM SIM card will be deactivated.

Visit a TM Store or Service Center

  • If you prefer to handle things in person, you can visit a TM store or authorized service center.
  • Bring a valid ID and your SIM card to the store.
  • Inform the representative that you want to deactivate your TM SIM card. They will assist you with the process.

Deactivating TM SIM Card Online

TM may offer an online platform NTC (National Telecommunications Commission) to deactivate TM SIM card. Here’re few steps to follow:

block lost sim card
  • Then, you’ve to enter your contact number, email address and a summary of your complaint.
  • Click on the “Submit” button.
SUBMIT
  • Within a few minutes, you’ll receive a confirmation.  

Why You Need to Deactivate Your TM SIM Card

There are several reasons you need to deactivate your TM SIM card:

  • Lost or Stolen Phone: 

If your phone or SIM card is lost or stolen, deactivating it ensures that no one can misuse it.

  • Switching to a Different Network: 

If you’ve decided to change mobile networks, you might want to deactivate your TM SIM card before transferring to another service.

  • Not Using the Number Anymore: 

If you no longer need the SIM card, deactivating it can help you avoid unnecessary charges or fees.

Points to Consider Before Deactivating Your TM SIM Card

Before you proceed with deactivating your TM SIM card, keep these important factors in mind:

Backup Important Data

If you still have access to your TM SIM card, make sure to back up any important messages, contacts, or data that you may need later. Once the SIM is deactivated, it may not be possible to retrieve this information.

Clear Any Outstanding Balances or Subscriptions

Make sure you don’t have any pending balances, subscriptions, or recurring services attached to your SIM card. Deactivating the SIM without clearing these can result in charges.

Reactivation and Retention of Number

In some cases, TM may allow you to reactivate your SIM card. If you want to keep your phone number, check with TM customer support for reactivation policies. If you don’t, the number will likely be reassigned after deactivation.

Conclusion

Deactivating your TM SIM card is a simple process, whether you choose to do it through customer service, visiting globe stores, or online. Just make sure you back up any important data and clear your balances before proceeding. If you want to use your number again, check with TM for reactivation options.

FAQs || YOU MAY WANT TO KNOW

You can request deactivation by calling TM customer service at 808 using your TM number or visiting a Globe Store. You may need to verify your identity for the request.

Yes, you can deactivate your TM SIM card online by visiting NTC (National Telecommunications Commissions).

No, TM does not charge any fee for SIM card deactivation.

You will need your TM mobile number and valid ID for identity verification.

Deactivation is usually processed within 24 to 48 hours after your request is submitted.

You can contact TM Customer Service at 808 or visit the nearest Globe Store for assistance.

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