How Can I Reactivate my GLOBE SIM

Is your Globe SIM card not working? There are two common reasons why your SIM might be deactivated: inactivity and lack of registration. If you haven’t used your SIM card for a while, it might be temporarily shut off. Additionally, a new regulation in the Philippines requires SIM registration and if you haven’t registered your sim card, it could be deactivated.

There’s a solution for each problem! For inactive SIMs, simply reload your Globe card with any amount. This usually makes it reactive automatically. In this blog, we will give all the details about how to reactivate a Globe SIM Card.

Why Your Globe SIM Stops Working

Globe deactivates SIMs for three main official reasons:

No registration (new SIMs must register via the portal to activate).
Inactivity (detailed below).
Other issues like unpaid postpaid bills, lost/damaged SIM, or network problems.

Reactivation of a PREPAID Globe SIM card

You can only reactivate a prepaid Globe SIM card, if it’s still temporarily inactive (not yet permanently disconnected). Once it hits Globe’s official expiration rules, it’s gone forever no reactivation, no old number, no refund on load. The SIM becomes permanently disconnected if:

You never activate it by the expiration date printed on the SIM pack envelope.
No regular load top-up for 1 full year from your last top-up.
No load or promo activity for 120 days after your balance hits zero.

Important: Registering your SIM does not stop it from expiring. Once permanently disconnected, the number may be reassigned to someone else, and you’re fully responsible for any linked apps (banking, e-wallets, OTPs). If your SIM is temporarily inactive then the easiest fix is to reload any amount via GCash, GlobeOne app, online, or any retailer it usually reactivates automatically within minutes.

There are three ways to reactivate your Globe prepaid SIM card:

Online
GlobeOne app
Globe Stores/ EasyHubs

Online:

Deactivated due to inactivity: If your SIM card was inactive for 120 days with zero load balance, you can likely reactivate it. Globe offers a five-day grace period after deactivation to restore service. Here are some ways to reactivate:

If your SIM is new or was never registered:

Connect to WiFi network (data won’t work).
Go to new.globe.com.ph/simreg.
Enter your 10-digit number and click Register.
Enter the OTP sent to your phone.
Fill out the form, upload a valid government ID + selfie.
Submit the form sim will be activated instantly.

Note: This won’t work for expired/inactive prepaid SIMs.

Deactivated for other reasons: If your Globe SIM card was deactivated for other reasons, like reported loss or you used all your credits, the reactivation of Globe SIM process might differ.

GlobeOne App:

To reactivate a prepaid globe sim card from globeone app follow these steps:

Perfect for active or nearly-active SIMs and easy replacements:

Download or update the GlobeOne app.
Log in with your number.
Reload directly in the app or go to SIM Services for replacement if needed.

Globe Stores/ EasyHubs:

Here are a few steps to reactivate Globe prepaid sim card through Globe Stores/ EasyHubs:

Visit your nearest Globe store or EasyHub.
Take a valid ID and your deactivated Globe SIM card.
A Globe representative will assist you with the reactivation process.

Note:

You only have 5 days to reactivate your deactivated Globe SIM card before it becomes permanently deactivated. If your SIM card was already registered, you shouldn’t need to register it again during reactivation.

Reactivation of a Globe Postpaid SIM Card

Postpaid deactivation is usually due to unpaid bills or termination. Reactivation is possible but follows a different process. There are two main ways to reactivate a Globe postpaid SIM card:

Online (through Globe SIM Registration Platform or GlobeOne App)
Globe Stores (in-person)

You will need your SIM card number for both online and in-store reactivation.

Online:

Via Globe’s SIM Registration Platform:

Connect to a WiFi network.
Visit Globe SIM Registration
Complete the SIM registration process.

Via GlobeOne App:

Postpaid issues are usually due to unpaid bills (suspended) or full termination.

If just suspended (most common):

Pay your full outstanding balance via:
GlobeOne app (fastest)
GCash, online banking, or payment centers
Service usually reconnects automatically within 2 hours.

Globe Stores:

To reactivate a postpaid globe sim card follow provided steps:

Visit any Globe store and bring your valid ID.
A Globe representative will assist you with the reactivation process.

Sim card reactivation process usually takes 24 hours. The same prepaid sim reactivation rule is applied here that if your SIM card has been deactivated for more than 5 days, you may no longer be able to reactivate it and you might need to get a new sim card.

How to Keep Your SIM Active Forever

The easiest way to avoid SIM deactivation is to keep it active with simple, regular usage. Here’s what you should do:

Top up your balance regularly (even ₱50–100 every couple of months is enough).
Subscribe to data or call promos (like GoUNLI) to maintain account activity.
Turn on AutoLoadMax in the GlobeOne app so you receive alerts about 45 days before your SIM expires.
Use your SIM occasionally for calls, texts, or mobile data.
Set up recurring promos or use GoRENEW for automatic renewals.
Before going on a long trip or break, make sure to reload and activate a promo.

Pro tip: If you get messages saying your SIM may be deactivated due to zero balance, reload right away to keep it active.

Conclusion

By following the steps above, you can get your Globe SIM working again as long as it hasn’t reached permanent disconnection. The key is acting fast and keeping your SIM active with regular loads, promos, and AutoLoadMax.

Don’t wait until it’s too late! Download the GlobeOne app today, set up reminders, and enjoy worry-free service. If your old number is gone, no stress new SIM packs are cheap, easy, and come loaded with fresh promos and 5G speed.

Frequently Asked Questions

It can take a maximum of 24 hours to reactivate a SIM card.

No, it’s not possible because you have only 5 days to reactivate your globe sim card otherwise you might need to get a new sim card.

If the sim is inactive it means that you’re not able to connect to a mobile network therefore, you cannot send or receive text messages or calls.

Contact with your mobile network company. Reach out to the customer service that gave you the SIM card. They will help you through the reactivation process.